The 48-hour wall
Lowe's quietly cut its major-appliance damage window in early 2023: damage, defects, or missing parts must now be reported within 48 hours of delivery, at 1-800-445-6937. Holders working from old advice — 'you have a month' — lose the easy door before they know it moved. One exception survives: factory-sealed, unopened items keep a 30-day window.
Lowe's points late reports at the manufacturer's warranty — go, and file there; a manufacturer's defect claim does not need Lowe's window. In parallel, put the late report to Lowe's in writing with your discovery account: hidden damage (a leak that shows in a week, a dent behind a door swing) is discovered when it's discovered, and dated photos plus a dated written report are the paper that gets exceptions made. If the response is a refusal, get it in writing.
Scratched floors, torn doorways, a hookup that leaks into the wall — that is a liability claim against the store and its delivery contractor, not a delivery-defect report. The map and evidence protocol are on the delivery-damaged-my-floor page.
Count your own case. The free checker takes your store, your plan date, your repair history, and your dates — and returns your lemon count, your live clocks, and the money the plan owes. Run the checker →
The pages above are the map. The kit is the paperwork: the repair log that proves the count, the script for your administrator, and the complaint pack for when the stall continues.
One payment, yours to keep. We never ask for your store or plan-portal password — you file everything yourself. See everything inside the kit →