Log every repair like it will be graded. It will be.

The 10 fields, every visit

1. Date and time of the contact or visit.
2. Channel (portal message / phone / in-store) and the name or ID you were given.
3. Claim number — the same claim, confirmed, not a new one opened silently.
4. The symptom in your words, as reported.
5. What was actually done: diagnosed only, part ordered, repair performed (which part).
6. The visit's stated outcome: repaired / no fault found / awaiting parts / other — in their words.
7. Any promise made, with its date (appointment window, part ETA, callback).
8. Any document exchanged (visit summary, email, portal screenshot) — filed the same day.
9. Money claimed or paid at this step (spoilage, rental, the $50 payments).
10. The appliance's state when they left: working / same fault / worse.

The occurrence log (for intermittent faults)

Between visits, keep the second log: every occurrence of the fault, dated, one line — "Oct 3, 2pm: fridge 54°F, ice cream soft, photo taken." Occurrences are the evidence that converts "no fault found" from an ending into a misdiagnosis pattern, and they are the spine of a regulator complaint's chronology. A month of dated one-liners outweighs an hour of arguing.

Where the log goes to work

• Into the portal, quoted, when you state your count.
• Into the escalation, attached, when a determination stalls.
• Into the regulator complaint, as the chronology itself.
• Into the checker, as the numbers — repairs, no-fault visits, dates — that compute your count, clocks, and money.

The kit's repair log is this format as a printable, structured workbook — with the classification column (counted / excluded / disputed) pre-built, because the classification is where logs go to win.