The era pages
Home Depot changed administrators on February 1, 2021. Plans bought from that date are administered by SquareTrade — an Allstate company — with Allstate Insurance Company as underwriter. Everything on this page is the current era: the claim route, the coverage shape, and the four benefits that decide fights.
Claims run 24/7 at hdprotectionplan.com or 833-763-0688. You will need the receipt (or the Pro Xtra order). Repair coverage generally begins when the manufacturer's warranty ends; food spoilage, power-surge, and a few other benefits run from delivery. The plan covers mechanical/electrical breakdowns and defects in normal use, parts and labor, no deductible — and excludes accidental or intentional damage, loss, and theft.
| Benefit | The rule (official brochure) |
|---|---|
| No Lemon Policy | Two service repairs for the same issue + a third needed → replacement or reimbursement of the original purchase price plus tax (Home Depot eGift Card). SquareTrade's standard terms frame the count within any 12-month period; the coverage page says "during the protection plan term." |
| Speed guarantee | Appointment available within 2 days (top-100 metros) / 3 days (elsewhere), or a $50 check or eGift Card — and the repair still happens. |
| Food spoilage | Up to $300 per claim for fridge/freezer mechanical failure. |
| No-claim reward | No service claim for the whole term → 30% of the plan price back (check or eGift Card). The brochure states no claim-by deadline — claim promptly when the term ends regardless. |
Plan prices from the same brochure: a $1,000–$1,499 appliance carries a $150 (3-year) / $225 (5-year) plan; $2,000–$2,999 runs $195/$295; $3,000–$6,999 runs $295/$460. The plan averaged about 14% of the appliance price across the industry in a March 2026 survey — context for what the fight is worth.
If you bought before Feb 1, 2021, none of the portal details above are yours — your plan is an Asurion legacy plan under its own document. Go to the legacy era page. If you bought after, this page plus the SquareTrade crosswalk are your map, and the checker counts your case.
Count your own case. The free checker takes your store, your plan date, your repair history, and your dates — and returns your lemon count, your live clocks, and the money the plan owes. Run the checker →
The pages above are the map. The kit is the paperwork: the repair log that proves the count, the script for your administrator, and the complaint pack for when the stall continues.
One payment, yours to keep. We never ask for your store or plan-portal password — you file everything yourself. See everything inside the kit →